Troubleshooting Common Issues

Troubleshooting Common Issues

Quick solutions to common QR code problems.

QR Code Won't Scan

Check the QR Code:

• Is it damaged or faded?
• Adequate contrast?
• Proper quiet zone?
• Minimum size met?
• Not on curved surface?

Check Scanning:

• Camera lens clean?
• Good lighting?
• Proper distance?
• Steady hands?
• Try different device?

Quick Fixes:

• Regenerate QR code
• Increase size
• Improve contrast
• Better printing quality

QR Code Scanning Wrong Content

Verify:

• Scanning correct QR code?
• No similar codes nearby?
• QR code not expired?
• Content not changed recently?

Solutions:

• Check in dashboard
• View QR code history
• Verify latest version
• Clear device cache

Slow Loading After Scan

Network Issues:

• Check internet connection
• Switch WiFi/cellular
• Try different network

Server Issues:

• Check iloveQR status page
• Wait and retry
• Contact support if persistent

Content Issues:

• Large destination page?
• Hosting problems?
• Optimize target content

QR Code Expired or Inactive

Scheduled QR Codes:

• Check schedule settings
• Verify current time/date
• Update schedule if needed

Scan Limits:

• Check if limit reached
• Increase or reset limit
• Review limit settings

Manual Deactivation:

• Was it deactivated?
• Check status in dashboard
• Reactivate if needed

Analytics Not Tracking

Verify Settings:

• Analytics enabled?
• Dynamic QR code? (static doesn't track)
• Recent scans? (may take minutes)

Technical Issues:

• Clear cache
• Check browser tracking settings
• Disable ad blockers
• Try incognito mode

Can't Access Account

Forgot Password:

1. Click Forgot Password
2. Check email (including spam)
3. Follow reset link
4. Create new password

Email Not Received:

• Check spam folder
• Verify email address
• Whitelist our domain
• Contact support

2FA Issues:

• Use backup codes
• Contact support for reset
• Verify time sync on device

Download Issues

Can't Download QR Code:

• Check file format supported
• Try different browser
• Disable pop-up blockers
• Check download folder permissions

Team Invitation Problems

Invitation Not Received:

• Check spam folder
• Verify email address
• Resend invitation
• Check team limit

Can't Accept Invitation:

• Link expired? (7 days)
• Already accepted?
• Account issues?
• Contact admin

Billing Problems

Payment Failed:

• Verify card details
• Check expiration date
• Ensure sufficient funds
• Contact bank
• Try different card

Subscription Issues:

• Verify current plan
• Check payment history
• Contact billing support

API Issues

Authentication Errors:

• Verify API key
• Check key permissions
• Key not revoked?
• Correct headers?

Rate Limiting:

• Check current usage
• Upgrade plan if needed
• Implement retry logic
• Cache responses

Mobile App Issues

App Crashes:

• Update to latest version
• Restart device
• Clear app cache
• Reinstall app

Sync Problems:

• Check internet
• Force sync
• Log out and in
• Contact support

Browser Issues

Dashboard Not Loading:

• Try different browser
• Clear browser cache
• Disable extensions
• Update browser

Features Not Working:

• JavaScript enabled?
• Cookies enabled?
• Browser supported?
• Try incognito mode

Print Quality Issues

Blurry QR Codes:

• Use vector format
• Increase resolution
• Check printer settings
• Test print sample

Poor Scanning:

• Check contrast
• Verify quiet zone
• Test before mass printing

Integration Issues

Webhooks Not Firing:

• Verify endpoint URL
• Check webhook logs
• Test endpoint separately
• Verify event selection

Zapier Problems:

• Reconnect account
• Check trigger settings
• Review Zap history
• Contact Zapier support

Data Issues

Missing QR Codes:

• Check all folders
• Search by name
• Check deleted items
• Filter settings

Incorrect Analytics:

• Verify date range
• Check filters applied
• Compare with logs
• Contact support if inconsistent

Getting More Help

Documentation:

• Search help center
• Video tutorials
• Community forum

Support Channels:

• Email: support@iloveqr.com
• Live chat (Business+)
• Phone support (Enterprise)
• Response within 24 hours

Before Contacting Support:

• Describe problem clearly
• Include screenshots
• Note error messages
• List troubleshooting tried
• Provide QR code ID

Status Page

Check system status: status.iloveqr.com

Subscribe to Updates:

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• Slack integration